Internet Systems FAQs
Frequently asked questions about internet connectivity and networking solutions.
Internet Systems FAQs
Common questions about business internet, networking, and connectivity solutions in Mozambique.
General Questions
What internet speeds do I need for my business?
Speed requirements depend on your business size and usage:
Small Business (1-10 users):
- Basic usage (email, web): 10-25 Mbps
- Cloud applications: 25-50 Mbps
- Video conferencing: 50-100 Mbps
Medium Business (10-50 users):
- Standard operations: 100-200 Mbps
- Heavy cloud usage: 200-500 Mbps
- Multiple locations: 500+ Mbps
Large Business (50+ users):
- Corporate operations: 500 Mbps - 1 Gbps
- Data-intensive: 1-10 Gbps
We'll analyze your needs and recommend the optimal speed.
What's the difference between fiber, wireless, and satellite internet?
Fiber Optic:
- Speed: 10 Mbps to 10 Gbps
- Latency: 5-20 ms (excellent)
- Reliability: 99.9% uptime
- Best for: Businesses with fiber availability
- Cost: $$-$$$
Wireless (Point-to-Point):
- Speed: Up to 1 Gbps
- Latency: 10-30 ms (good)
- Reliability: 99.5% uptime
- Best for: Areas without fiber
- Cost: $$
Satellite:
- Speed: Up to 100 Mbps
- Latency: 500-700 ms (high)
- Reliability: 95-98% uptime
- Best for: Remote locations only
- Cost: $$$
Do I need a backup internet connection?
Backup internet is recommended if:
- Downtime costs exceed $500/hour
- You process online transactions
- You have remote workers
- You run critical cloud applications
- You have compliance requirements
Backup Options:
- Secondary fiber from different provider
- 4G/5G cellular backup
- Point-to-point wireless link
What is a Service Level Agreement (SLA)?
An SLA guarantees:
- Uptime: Typically 99.5-99.9%
- Response time: How quickly we respond to issues
- Resolution time: How quickly issues are fixed
- Credits: Compensation for downtime exceeding SLA
Example SLA:
- 99.9% uptime guarantee
- 1-hour response for critical issues
- 4-hour on-site arrival
- Monthly credit for downtime > 0.1%
Technical Questions
What equipment do I need?
Basic Setup:
- Router (provided by ISP or purchased)
- Firewall (recommended for security)
- Switch (if multiple wired devices)
- WiFi access points (for wireless)
Enterprise Setup:
- Redundant routers
- Next-generation firewall
- Core and distribution switches
- Multiple WiFi access points
- UPS backup power
- Network monitoring system
We provide and configure all necessary equipment.
Can I use my own equipment?
Yes, but we recommend our equipment because:
- Pre-configured for optimal performance
- Included in support and monitoring
- Warranty and replacement coverage
- Tested compatibility
If you prefer your own equipment:
- Must meet technical requirements
- May require additional configuration
- Limited support for third-party equipment
What is SD-WAN and do I need it?
SD-WAN (Software-Defined WAN) intelligently routes traffic across multiple internet connections.
Benefits:
- Automatic failover between connections
- Application-aware routing
- Improved performance for cloud apps
- Centralized management
- Cost savings vs. MPLS
You need SD-WAN if you have:
- Multiple office locations
- Heavy cloud application usage
- Need for redundancy
- Budget constraints vs. MPLS
How does WiFi coverage work?
WiFi coverage depends on:
- Access point power: Transmission strength
- Frequency: 2.4 GHz (longer range) vs. 5 GHz (faster)
- Obstacles: Walls, metal, concrete reduce signal
- Interference: Other WiFi networks, devices
Coverage Guidelines:
- 1 access point per 1,000-2,000 sq ft (open space)
- 1 access point per 500-1,000 sq ft (offices with walls)
- 1 access point per 25-30 users (high density)
We conduct site surveys to determine optimal placement.
Installation & Setup
How long does installation take?
Timeline:
- Site survey: 1-2 days
- Design and proposal: 3-5 days
- ISP connection provisioning: 2-6 weeks
- Equipment installation: 3-10 days
- Testing and handover: 1-2 days
Total: 4-10 weeks from contract to go-live
Expedited installation available for urgent needs.
Will there be downtime during installation?
New Installation: No downtime (new service)
Upgrade/Migration:
- We build new network in parallel
- Cutover during off-hours (evening/weekend)
- Typical downtime: 2-4 hours
- Rollback plan if issues occur
Do I need to be on-site during installation?
Required:
- Initial site survey
- Final testing and handover
Optional:
- Equipment installation (if you have on-site staff)
We coordinate schedules to minimize disruption.
What about permits and approvals?
We handle all necessary permits:
- Telecommunications permits
- Building permits (if required)
- Utility coordination
- Landlord approvals (for tenants)
Permitting typically takes 1-3 weeks.
Costs & Pricing
How much does business internet cost?
Monthly Costs:
Small Business:
- 10-50 Mbps: $150-$400/month
- Includes: Router, basic firewall, support
Medium Business:
- 50-200 Mbps: $400-$1,200/month
- Includes: Managed router, firewall, 24/7 support
Enterprise:
- 200 Mbps - 10 Gbps: $1,200+/month
- Includes: Redundant connections, SLA, dedicated support
Installation Costs:
- Standard: $500-$2,000
- Complex: $2,000-$10,000+
Are there setup fees?
Typical Setup Fees:
- ISP activation: $200-$500
- Equipment: $500-$5,000 (or included in monthly fee)
- Installation labor: $500-$2,000
- Cabling (if needed): $50-$100 per drop
We provide detailed quotes with all costs itemized.
What payment terms do you offer?
Options:
- Monthly billing (most common)
- Quarterly billing (5% discount)
- Annual prepayment (10% discount)
Payment Methods:
- Bank transfer
- Credit card
- Direct debit
What happens if I exceed my data cap?
Most business plans have unlimited data. If your plan has a cap:
- Overage charges: $10-$20 per GB
- Throttling: Speed reduced after cap
- Upgrade: Move to unlimited plan
We monitor usage and recommend upgrades proactively.
Support & Maintenance
What support is included?
Standard Support:
- Business hours (8 AM - 6 PM, Mon-Fri)
- Phone and email support
- Remote troubleshooting
- On-site support (additional fee)
Premium Support (24/7):
- Round-the-clock availability
- 1-hour response time
- 4-hour on-site arrival
- Proactive monitoring
- Included with enterprise plans
How do I report an issue?
Contact Methods:
- Phone: 24/7 hotline
- Email: support@fusemozambique.com
- Portal: Online ticket system
- Chat: Website live chat
Information to Provide:
- Account number
- Description of issue
- When it started
- Impact on business
What is proactive monitoring?
We monitor your network 24/7 for:
- Internet connectivity
- Equipment health
- Performance metrics
- Security threats
- Bandwidth utilization
Benefits:
- Issues detected before you notice
- Faster resolution
- Performance optimization
- Capacity planning
How often is maintenance required?
Preventive Maintenance:
- Monthly: System health checks
- Quarterly: Performance reviews
- Annually: Equipment inspections
- As needed: Firmware updates
Downtime:
- Most maintenance is remote (no downtime)
- On-site maintenance scheduled during off-hours
- Typical maintenance window: 2-4 hours annually
Security
How do you protect my network?
Security Layers:
- Firewall: Blocks unauthorized access
- Intrusion Prevention: Detects and blocks attacks
- VPN: Encrypted remote access
- WiFi Security: WPA3 encryption, 802.1X authentication
- Monitoring: 24/7 security event monitoring
What is included in firewall protection?
Standard Firewall:
- Stateful packet inspection
- NAT and port forwarding
- Basic access control
- VPN support
Next-Generation Firewall (recommended):
- All standard features plus:
- Application control
- Intrusion prevention (IPS)
- Web filtering
- Malware protection
- Threat intelligence
Do you provide DDoS protection?
Yes, DDoS protection is included with all business plans:
- Automatic detection
- Traffic scrubbing
- Mitigation within minutes
- Protection up to 10 Gbps
Larger attacks may require ISP-level mitigation.
Can you help with compliance?
Yes, we support compliance with:
- PCI-DSS (payment card industry)
- HIPAA (healthcare)
- ISO 27001 (information security)
- Banking regulations
- Data protection laws
We provide:
- Compliant network design
- Security documentation
- Audit support
- Regular security assessments
Troubleshooting
What if my internet is slow?
Common Causes:
- Bandwidth saturation (too many users)
- WiFi interference
- Equipment issues
- ISP problems
Troubleshooting Steps:
- Run speed test
- Check number of active users
- Restart router
- Contact support if issue persists
We can remotely diagnose most issues.
What if my connection drops frequently?
Possible Causes:
- ISP issues
- Equipment failure
- Interference (wireless)
- Cable damage
Solutions:
- We investigate and identify root cause
- Replace faulty equipment
- Coordinate with ISP
- Implement redundancy if needed
How do I improve WiFi coverage?
Options:
- Add more access points
- Upgrade to WiFi 6
- Adjust channel settings
- Reduce interference
- Use mesh WiFi system
We conduct site surveys to optimize coverage.
Get Started
How do I get a quote?
- Contact us via phone, email, or website
- Consultation to understand your needs
- Site survey (if needed)
- Proposal with detailed pricing
- Contract and installation scheduling
What information do you need?
Please provide:
- Business name and location
- Number of users
- Current internet provider and speed
- Specific requirements (VPN, WiFi, etc.)
- Budget and timeline
Can I upgrade later?
Yes! You can upgrade:
- Internet speed
- Equipment
- Support level
- Add locations
- Add services (WiFi, security, etc.)
Most upgrades can be done remotely with minimal downtime.
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