Case Study
In-depth look at a successful software implementation
Case Study: Digital Transformation for Growing Retail Business
How we helped a Mozambican retail company increase sales by 35% and reduce operational costs through custom software development.
Industry
Retail & Distribution
Company Size
50 employees, 3 locations
Timeline
20 weeks from start to launch
The Challenge
Our client, a growing retail and distribution company in Mozambique, was struggling with manual processes and disconnected systems that limited their growth potential.
✗ Manual Order Processing
Orders taken by phone and WhatsApp, entered manually into spreadsheets
✗ Inventory Issues
No real-time visibility across locations, frequent stockouts and overstocking
✗ Poor Customer Experience
No online ordering, limited payment options, slow order fulfillment
✗ Limited Reporting
Difficult to track sales, inventory, and performance metrics
Our Solution
We designed and implemented a comprehensive digital platform that connected all aspects of their business:
E-Commerce Platform
- • Customer-facing website and mobile apps
- • Product catalog with search and filtering
- • Shopping cart and checkout
- • M-Pesa and card payment integration
- • Order tracking and notifications
Inventory Management
- • Real-time inventory across all locations
- • Automated reorder points
- • Barcode scanning
- • Supplier management
- • Stock transfer between locations
Order Management
- • Automated order processing
- • Delivery scheduling and routing
- • Driver mobile app
- • Customer notifications
- • Returns and refunds handling
Analytics Dashboard
- • Sales reporting
- • Inventory analytics
- • Customer insights
- • Performance metrics
- • Forecasting tools
Implementation Process
Interviewed staff and management, mapped current processes, identified pain points and requirements, defined success metrics.
Created UX designs for all interfaces, designed system architecture, planned data migration, developed project roadmap.
Built core platform, developed mobile apps, integrated payment systems, created admin dashboard with regular client demos and feedback.
User acceptance testing, staff training, data migration, phased rollout, and launch support.
Results
Operational Efficiency
- • 60% faster order processing
- • 80% reduction in stockouts
- • 50% less time on admin tasks
Business Growth
- • 35% increase in sales
- • 25% larger average order
- • 40% more repeat customers
Customer Satisfaction
- • 24/7 ordering capability
- • Real-time order tracking
- • Multiple payment options
The new system has transformed how we operate. We can now serve more customers with the same team, and our customers love the convenience of ordering online. The investment paid for itself in less than a year.
— Operations Manager
Retail & Distribution Company
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